BOOKING TERMS AND CONDITIONS
MAKING A BOOKING
Provisional bookings will be held for a maximum of ten days unless an extension has been requested for in writing and has been approved. This extension will only be for a maximum of another ten days. If the booking is not confirmed before the expiry date it will auto release. A deposit of 30% of the total reservation amount will secure your booking. Please note that your enquiry will remain provisional until 30% deposit and completed booking form is received, at which point, subject to availability, your accommodation will be confirmed. All bookings are non-transferable. Please note that until a 30% deposit is received, The Safari Collection has every right to release the rooms.
Full and final payment must be received by The Safari Collection no later than 45 days before travel. If final payment is not received by this point then The Safari Collection is entitled to release the rooms.
Cancellation must be made in writing AND receipt of the cancellation must also be confirmed in writing by The Safari Collection. If there is no acknowledgment of the cancellation from The Safari Collection it means that your cancellation notification has not been received and is therefore not valid. Cancellation notifications must be acknowledged in writing in order to be valid. Terms are as follows:
- More than 120 days before arrival, the 30% deposit is refunded, net of bank/payment transaction charges.
- Between 120 and 46 days prior to arrival, the 30% deposit is forfeited.
- Between 45 days and 30 days, 50% of the full value is forfeited.
- Less than 30 days, and no shows, 100% is forfeited.
- No refund will be given for guests who join a tour but leave before its completion.
For the purpose of our rates at Giraffe Manor children are aged 3 years – 11 years and 365 days. Persons aged 12 and above are considered adults. For the purpose of our rates at Sala’s Camp, Sasaab and Solio Lodge children are aged 3 years – 15 years and 365 days. Persons aged 16 and above are considered adults. Infants (aged 0 – 2 years and 365 days) stay free of charge at all of our properties.
The Safari Collection will not accept guests on a tour unless full travel and medical insurance has been taken out by that guest. Insurance should be arranged when the initial deposit is paid and details provided. If a client does not have full travel and medical insurance The Safari Collection is entitled to cancel the booking and cancellation fees will apply accordingly.
Safaris in Africa entail a certain degree of risk. We advise our guests to always consult their guide before undertaking any activity that may bring them into an area populated by wild animals. Please be aware that these safaris may take guests into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur. Neither the company, nor its employees, nor its agents can be held responsible for any injury or incident on the safari.
Whilst The Safari Collection will endeavour to adhere to those rates published on behalf of our properties, we do reserve the right to change rates without any prior notice.
This agreement is made subject to and shall be governed and construed according to the laws of the country in which the safari took place. Neither The Safari Collection Limited, nor any person acting for, through or on behalf of the company shall be liable for any loss or damage whatsoever and, without restricting the generality of the foregoing, shall particularly not be responsible for loss or damage arising from any errors or omission contained in any brochure or other literature, late or non-confirmation or acceptance of bookings, loss or damage caused by delays, sickness, injury or death whether occasioned by negligence or not. In addition, the company shall have the right at any time at its discretion to cancel any tour or the remainder thereof or make any alteration in route, accommodation, price or other detail and in the event of any tour being rendered impossible, illegal, or inadvisable by the weather, strike, war, government interference or any other causes whatsoever. The extra expense incurred as a result thereof shall be the responsibility of the guests and/or their agents. The company may, at its discretion and without liability or cost to itself, at any time cancel or terminate the guest’s booking and in particular without limiting the generality of the foregoing, it shall be entitled to do so in the event of the illness or the illegal or incompatible behaviour of the guest, who shall in such circumstances not be entitled to any refund. The person making the booking will, by the making of such booking, warrant that he or she has authority to enter into a contract on behalf of the other person included in such a booking and in the event of the failure of any or all of the other persons so included to make payment the person making the booking shall by his / her signature thereof assume personal liability for the total price of all bookings made by him / her.