FAQs 2017-09-27T09:14:15+00:00

FAQs

Please read our FAQs in order to understand of how Giraffe Manor operates. If you still have additional questions please contact us.

Asante sana – Thank you

HOW CAN I HELP OR GET INVOLVED IN CONSERVATION & COMMUNITY PROJECTS ? 2017-09-12T12:18:53+00:00

The Safari Collection own Giraffe Manor, and we are proud to be part of several community and conservation initiatives. A lot of the good things we are able to do for both Kenya’s wildlife and people comes from kind donations and support from our guests. Please contact our conservation team at [email protected] for more information about our community & conservation projects and to learn about how you can help.

I AM AN AGENT, HOW DO I SEND MY GUESTS TO YOUR HOTEL? 2017-09-12T12:19:27+00:00

For all agent enquiries please email [email protected] and someone will get back to you as soon as possible. We do work with many agents all over the world and are always very happy to meet new potential partners. Any marketing inquiries should be sent to [email protected] .

I AM A JOURNALIST/BLOGGER AND I AM INTERESTED IN WRITING ABOUT THE MANOR, WHO SHOULD I SPEAK TO ? 2017-09-12T12:20:00+00:00

We have an excellent PR team in Perowne International who handle media inquiries on our behalf. They are based in London, UK. Please email [email protected] for more information or for image assets, b-roll and Manor statistics.

CAN I GET MARRIED AT GIRAFFE MANOR? 2017-09-12T12:05:39+00:00

We do allow weddings at the Manor, but generally insist that if it is a wedding party of more than six people, the entire property is booked for this exclusive use. All costs/quotes for weddings are done on a case-by-case basis. It is important to note that we would need to know the following information in order to provide you with a comprehensive quotation:

1. Date(s) of the wedding?

2. Number of expected guests & participants?

3. Legal & denominational needs (is the wedding to be recognized as legal or is it a symbolic ceremony?)

4. What format you would like the wedding to take?

For large weddings, we recommend hiring of outside caterers and facilities as the Manor kitchen & staff is equipped to cope with an average daily guest count of 20-25 people.

IF I’M IN NAIROBI, CAN I POP BY TO HAVE A LOOK AT THE MANOR AND HAVE A COFFEE? 2017-09-15T10:26:11+00:00

Unfortunately we are unable to welcome people without a reservation or appointment of some sort. All visits to the Manor must be pre-booked. Due to the popularity of the property and the giraffe experience, we do have high levels of inquiries but must strictly control visitation in order to ensure the privacy, peace, safety and enjoyment of both our overnight guests and the animals themselves. If it is interaction with the giraffes you seek, we can recommend a visit to the nearby Giraffe Center where you can feed the animals and learn about our efforts to save the endangered Rothschild’s species.

HOW FAR IN ADVANCE DO I NEED TO BOOK? 2017-09-12T12:06:12+00:00

Busy times of the year (July, August, September and Christmas/New Year) are typically booked a long time in advance. If your dates are fixed and there is no flexibility, we would suggest booking at least six to 12 months prior to travel. Some of our guests, on the other hand, get lucky and manage to book a room last-minute as our occupancies can change. With only 10 rooms available at the Manor, the situation can be fluid so it is worth checking back from time to time if you are unable to secure your preferred dates upon first try.

HOW LONG WOULD YOU RECOMMEND I STAY WITH YOU? 2017-09-12T12:06:26+00:00

Most of our guests use the Manor as an overnight base on their way through Nairobi before heading off on safari or ending a tour. Many people therefore spend only one night with us yet they still have a wonderful experience. Those that do stay longer get the chance to really enjoy some of our extra activities and get to know Nairobi and its hidden treasures. We have, on the other hand, had guests stay for as many as seven nights! Generally we would recommend two nights as the ideal and no more than three nights and then we can certainly help organise the rest of your itinerary around Kenya. We have three other properties that we own in wonderfully varied parts of the county and we also have an ‘experience’ team that can help you tailor a holiday even booking other properties, internal flights, transfers etc as needed.

WHAT ELSE CAN I DO DURING MY STAY AT GIRAFFE MANOR? 2017-09-12T12:06:45+00:00

There is a lot to do around the area. The Karen Blixen Museum and the David Sheldrick Wildlife Trust & Elephant Orphanage are both nearby and offer great insight into Nairobi’s history and future respectively. There are also some great shops nearby (including our own little gift shop at the Manor) as well as some cultural attractions and artisan workshops. There is also a small treatment room at the Manor where you can enjoy spa services such as massage and manicures or pedicures. It is also possible to do helicopter excursions, horse riding and drives in the Nairobi National Park, the world’s only national park within a major capital city. Our extras and activity sheet gives a full breakdown of what you can do during your stay with us.

DO YOU HAVE A SWIMMING POOL? 2017-09-12T12:06:52+00:00

We do not have a swimming pool. Nairobi can actually be colder than people might expect.

MY FLIGHT ARRIVES VERY EARLY AND I DON’T NEED TO LEAVE UNTIL LATE AFTERNOON. CAN I CHECK IN EARLY AND CHECK OUT LATE? 2017-09-12T12:18:08+00:00

Occasionally we are able to bring guests to the Manor earlier than usual and, if so, there is an early bird fee of $60 per person for this service. Kindly note that this does not guarantee an early check-in to your room since our departing guests will still have use of the room until the regular check-out time. It does mean, however, that you can come to the Manor ahead of check-in time, enjoy breakfast and relax in the lounge until your room becomes available.

A late check-out is sadly not possible as the Manor is small and does not have the capacity for extra guests to stay on. We also do not have a restaurant so have no way to charge for any extra drinks or food. If we were to allow late check-outs we would have large numbers of extra people at the Manor every day, thus detracting from the intimate, quiet nature of the property.

WHAT TIME IS CHECK IN AND CHECK OUT? 2017-09-12T12:07:09+00:00

Check in is from 11:00 and check out is before 10:00.

WHAT ARE THE ROOMS LIKE AT GIRAFFE MANOR? 2017-09-12T12:07:18+00:00

Because the manor was originally a private family home, all of the rooms are completely different. There are two small rooms at the back of the original house (Lynn & Marlon) and these are classed as our standard rooms. We then have six superior rooms and two family suites. A description of each room is provided below:

Betty’s Room – Superior Room. Front facing in the main manor. Betty’s room has a double bed with roof terrace, in-room fireplace and en-suite original art deco bathroom with bath and shower. Space for a 3rd bed/cot for a child on request only.

Daisy’s Room – Superior Room. Overlooking the back gardens from the main manor, Daisy has two large single beds, a roof terrace and is en-suite with shower.

Jock’s Room – Superior Room. Front facing in the main manor with two queen size beds and an in-room fireplace. Jock has an en-suite bathroom with both shower and bath. Space exists for 3rd bed/cot for a child on request only.

Marlon’s Room – Standard Room. Marlon is a side-facing room in the main manor and is a small double/twin room, not dissimilar to the sort of hotel room one would fine in a European city hotel. It has a small en-suite washroom with shower and is an ideal room for children.

Lynn’s Room – Standard Room. Lynn is at the back of the main manor beside Marlon, making it a good place for parents to stay next to children in Marlon as an alternative to the Family Suite. It has a small double room and lovely large en-suite washroom with shower.

Karen Blixen Suite – Accessed from the formal garden, ground floor with double bed and a mezzanine with twin beds (suitable for children only as 6ft long with footboard) accessed via spiral staircase from the main ground floor bedroom, en-suite bathroom with shower and bath, separate loo. This suite is accessible for wheelchair users.

Helen’s Room – Superior Room. Helen is a front-facing room in the Garden Manor and can be either a double or twin room. It has an en-suite with shower and bathtub.

Kelly’s Room – Superior Room. Kelly is also a front-facing room in the Garden Manor and can be either a double, twin or triple room. It has an in-room fireplace, beautiful en-suite washroom with both a shower and bathtub.

Arlene’s Room – Superior Room. Arlene is a front-facing room in the Garden Manor with an en-suite washroom including both a bath and shower.

Finch Hatton Suite – The Finch Hatton Suite is on the ground floor of the Garden Manor, next to the dining room. It has a double bed on the ground level as well as a mezzanine/loft level with twin beds (children only as 6ft long with footboard) accessed via a spiral staircase. There is also an in- room fireplace, day bed and en-suite bathroom with double-head shower and a bathtub.

DO YOU HAVE A RESTAURANT AT THE MANOR WHERE I CAN COME FOR A MEAL IF I DON’T ACTUALLY STAY IN THE HOTEL? 2017-09-12T12:07:28+00:00

The Manor is a former family home that has been converted into a hotel. It does not have a restaurant per se. All meals are served on a set menu basis and according to how many guests are staying with us. We will sometimes be able to accommodate non-staying guests for lunch ($75), high tea ($65) or dinner ($90) and they will be served the same set menu as our in-house guests. Meals typically consist of three courses, tea/coffee and house drinks, all-inclusive. Kindly note that breakfast is always reserved exclusively for our in-house guests.

I HAVE SEEN PICTURES OF THE GIRAFFES FEEDING FROM THE WINDOWS. HOW DOES IT WORK AND CAN I DO THIS WHEN I AM THERE? 2017-09-15T10:26:37+00:00

Giraffe Manor is situated within a sanctuary for the rare and endangered Rothschild’s giraffes. The sanctuary is owned by the Africa Fund for Endangered Wildlife (AFEW) and Giraffe Manor is located at one end of the sanctuary. The sanctuary is approximately 150 acres split by a residential road, which the giraffe cross twice a day to move from one side to the other. The giraffe are still essentially wild animals and we cannot guarantee what sort of interaction you will have with them, if any at all. The Manor is a lovely old home full of old-world charm and history; the giraffe are the icing on the cake of what is already a very special experience. Although we cannot guarantee their behaviour, it is unusual that guests would stay with us & not experience some degree of interaction with the animals. The giraffes have become accustomed to feeding through the windows and they do this more often than not.

HOW CAN I CHECK AVAILABILITY TO BOOK A STAY AT THE MANOR? 2017-09-12T12:13:07+00:00

You are most welcome to contact us, but we also recommend that you use our online availability which is live on our website, you can access the availability page directly by clicking here.

WHAT AGE IS A CHILD AS FAR AS YOUR RATES ARE CONCERNED? 2017-09-12T12:07:59+00:00

Our child rates are from two years-old to 11 years-old. By 12 years of age our guests are considered young adults and are therefore charged the adult rate.

HOW MUCH DOES IT COST TO STAY AT GIRAFFE MANOR? 2017-09-12T12:11:06+00:00

Our rates are approximately $595 per adult sharing and $420 per child sharing. We advise looking at our rate sheet carefully  to see the different rates according to room type and number/age of guests.

WHERE IS GIRAFFE MANOR AND HOW FAR IS IT FROM THE AIRPORTS? 2017-09-15T10:30:58+00:00

Giraffe Manor is in the leafy Nairobi suburb of Karen and Langata in KENYA. As the crow flies, it is not far from the Jomo Kenyatta International Airport but Nairobi traffic can be heavy so it usually takes approximately 45 minutes to one hour from there to the Manor. Internal/domestic flights operate out of Wilson Airport, which is approximately a 25 minute-drive from Giraffe Manor but, again, due to the unpredictable nature of Nairobi traffic we usually recommend you allow more time for this transfer.

WHAT DOES THIS PRICE INCLUDE? 2017-09-12T12:08:38+00:00

Giraffe Manor is operated like a family home and in keeping with this we have a fully-inclusive rate. This means that our guests can truly relax and enjoy the casual elegance of the experience, just as one would do when visiting friends. This means that all meals, all drinks (including house wines, house beers and house spirits), laundry, Wi-Fi access and entry into the AFEW Giraffe Centre are included in our rates. We also include airport/hotel transfers and provide a car for excursions in and around the Karen and Langata area, where Giraffe Manor is located, to give our guests even more value. We even have games like croquet & boules on hand for guests to enjoy at their leisure. The only extras a guest might incur are for gift shop purchases, spa treatments or gratuities.

HOW MUCH DOES IT COST TO STAY AT GIRAFFE MANOR? 2017-09-12T12:08:46+00:00

Our rates are approximately $595 per adult sharing and $420 per child sharing. We advise looking at our rate sheet carefully (available on www.thesafaricollection.com ) to see the different rates according to room type and number/age of guests.

FOR INFORMATION OR TO STAY AT GIRAFFE MANOR, CALL
+254 731 914 732 OR

SPECIAL OFFERS, SEASONAL RATES AND A FULL LIST OF WHAT’S INCLUDED

EXPERIENCE EAST AFRICA

If you are thinking of staying at Giraffe Manor and want to explore further a-field, our recommended itineraries, which include Giraffe Manor, could be just what you are looking for. Or talk to us about creating a bespoke itinerary just for you.

VIRUNGA GORILLA EXPLORATION

WEEK OF WILD ADVENTURE

MIGRATION EXTRAVAGANZA

BEACH & BUSH

EXPLORE OUR LODGES

The Safari Collection owns and operates a portfolio of luxury boutique camps and lodges in Kenya’s finest locations. By choosing to stay at one or more of our properties, you can explore the diverse landscape and culture that Kenya has to offer.

GIRAFFE MANOR

NAIROBI

SALA’S CAMP

MAASAI MARA

SASAAB

SAMBURU

SOLIO LODGE

LAIKIPIA

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