FAQs2019-11-21T13:16:53+00:00

FAQs

To understand more about Giraffe Manor, please read our FAQs or contact us with any additional questions.

Asante sana. Thank you.

HOW MUCH DOES IT COST TO STAY AT GIRAFFE MANOR?2019-12-11T13:54:56+00:00

Our rates for 2020 start from US$ 875 per adult sharing and US$ 605 per child sharing. We advise referring to our rate sheet carefully for the different rates according to room type and the number and age of guests.

WHAT DOES THIS PRICE INCLUDE?2019-12-11T13:55:28+00:00

Giraffe Manor operates like a family home and, as such, we have a fully-inclusive rate. This
means that our guests can truly relax and enjoy the casual elegance of the experience, just
as one would when visiting friends. All meals, most drinks (including house wines, house
beers and house spirits), laundry, Wi-Fi access and entry to the African Fund for Endangered Wildlife’s (AFEW) Giraffe Centre are included in our rates. We also include arrival/departure
transfers if the collection time is after 11:30 am on the day of arrival and prior to check out
at 10:00 am on the day of departure. A car for excursions in and around the Karen and
Langata area where Giraffe Manor is located is provided within the check-in and checkout
times. We also have a boules pitch on site for guests to enjoy at their leisure. The only
extra costs a guest might incur are for gift shop purchases, spa treatments, luxury spirits and champagnes or additional excursions or gratuities.

WHERE IS GIRAFFE MANOR AND HOW FAR IS IT FROM THE AIRPORTS?2019-12-11T12:24:26+00:00

Giraffe Manor is located in the leafy Nairobi suburb of Karen and Langata in Kenya. Jomo Kenyatta International Airport is 27 kms from the Manor. Nairobi traffic can be congested so it usually takes approximately 45 minutes to one hour from the airport to the Manor. Internal/domestic flights operate out of Wilson Airport which is 13 kms from the Manor
(approximately a 25-minute drive) but due to the unpredictable nature of Nairobi traffic we
usually recommend you allow more time for this transfer.

WHAT AGE IS A CHILD AS FAR AS YOUR RATES ARE CONCERNED?2019-12-11T12:25:02+00:00

Our child rates are from three years old to 11 years old. At 12 years of age our guests are
charged the adult rate. Children under two years old are considered infants and stay free
of charge.

I HAVE SEEN PICTURES OF THE GIRAFFES FEEDING FROM THE WINDOWS. HOW DOES IT WORK AND CAN I DO THIS WHEN I AM THERE?2019-12-11T12:25:30+00:00

Giraffe Manor is located within a sanctuary for the rare and endangered Rothschild’s
giraffes. The sanctuary is owned by AFEW and Giraffe Manor is located at one end of the
sanctuary. The sanctuary is approximately 150 acres split by a residential road, which the
giraffe cross twice a day to move from one side to the other. The giraffes are wild animals
and we cannot guarantee what sort of interaction you will have with them, if any at all. The
Manor is a lovely old home full of old-world charm and history; the giraffes are the icing on
the cake of what is already a very special experience. Although we cannot guarantee how
the giraffes will behave, it is highly unusual that guests would not experience some degree
of interaction with them. The giraffes can be fed from some of the bedroom windows and
they have become accustomed to feeding through the dining room windows at breakfast
which they do more often than not.

I AM STAYING IN THE GARDEN MANOR. WHERE WILL I EAT BREAKFAST AND INTERACT WITH THE GIRAFFE?2019-12-11T13:56:14+00:00

Guests who stay in both the Main Manor and Garden Manor will enjoy the opportunity to interact with the giraffes. The two buildings are simply separated by a small courtyard area where lunch is served but the experience is the same and the giraffes visit both buildings. Whether guests stay in a room in the Main Manor or in the Garden Manor, they are welcome to make use of the common areas in each space. The map of the property below will give you an idea of where each building is. Generally speaking, guests who stay in a Garden Manor room will have breakfast with the giraffes in the Garden Manor dining room and guests who stay in the Main Manor will have breakfast with the giraffes in the Main Manor sun room. Management reserves the right to assign breakfast tables as this must be determined in accordance with safety, traffic flow and group size etc. Guests may not reserve specific tables in advance and Giraffe Manor staff are not permitted to accept payment for preferential seating. Giraffe Manor staff will always do their best to ensure that everyone has meaningful and memorable interaction with the animals.

DO YOU HAVE A RESTAURANT AT THE MANOR WHERE I CAN COME FOR A MEAL IF I DON’T ACTUALLY STAY IN THE HOTEL?2019-12-11T12:30:48+00:00

Unfortunately, due to high occupancies and our very limited capacity as a small, residential
style property of only 12 rooms, we do not have a restaurant that is open to non-staying
guests. We always try not to diminish the unique Giraffe Manor experience for our resident
guests by overcrowding the manor – it’s such an intimate space that we do need to be
very sensitive to them. We are also obliged to adhere to a strict maximum capacity for the
benefit of everyone’s safety.

IF I’M IN NAIROBI, CAN I POP BY TO HAVE A LOOK AT THE MANOR AND HAVE A COFFEE?2019-12-11T13:57:13+00:00

Unfortunately we are unable to welcome non-staying guests for day visits at Giraffe Manor. All visits to the Manor must be pre-booked by in-house guests who will be asked to produce their reservation details upon arrival. Due to the popularity of the property and the giraffe experience, we do receive high volumes of day-visit inquiries but must strictly control visitation in order to ensure the privacy, peace, safety and enjoyment of our overnight guests, as well as the well-being of the animals themselves. If you are unable to stay overnight at
Giraffe Manor but would still like to experience some interaction with the giraffes, we can
recommend a visit to the nearby Giraffe Centre where you can feed and photograph the same animals and learn about efforts to save the endangered Rothschild’s species.

IF I AM STAYING AT GIRAFFE MANOR, CAN I INVITE FRIENDS OR FAMILY WHO ARE NOT STAYING THERE TO JOIN ME FOR A DRINK OR A MEAL?2019-12-11T12:35:54+00:00

As per above, all services at Giraffe Manor are reserved exclusively for our overnight guests
and we regret that non-staying guests are unable to visit the property. Guests are most
welcome to meet non-staying visitors at the neighbouring Giraffe Centre.

WHAT ARE THE ROOMS LIKE AT GIRAFFE MANOR?2019-12-11T13:59:10+00:00

Because the manor was originally a private family home, all the rooms are completely unique and different. In the Main Manor there is one Superior Family Suite (the Karen Blixen Suite with two en-suite bedrooms) and five Superior Double Rooms (Betty, Jock, Daisy, Marlon and Lynn). In the Garden Manor there is one Superior Suite (the Finch Hatton Suite with ground level double bed with twin beds on mezzanine) and five Superior Double Rooms (Helen, Kelly, Arlene, Edd and Salma). Please visit The Safari Collection’s website for more detailed information about the rooms including floor plans and imagery. A description of each room is provided below:

Betty’s Room – Superior Room. Approximate bedroom footprint of 24 m². Front-facing in the main manor with giraffe feeding access. Double bed with roof terrace, in-room fireplace and en-suite original art deco bathroom with bath and shower. Space for a cot for an infant on request only.

Daisy’s Room – Superior Room. Approximate bedroom footprint of 17 m². Side-facing with view toward the Ngong Hills in the main manor and giraffe feeding access. Double or twin beds with roof terrace. En-suite bathroom with a shower.

Jock’s Room – Superior Room. Approximate bedroom footprint of 22 m². Front-facing room in the main manor with giraffe feeding access. Double or twin beds and fireplace. En-suite bathroom with shower and bath.

Marlon’s Room – Superior Room. Approximate bedroom footprint of 43 m². A spacious side facing room in the main manor with double or twin beds, adjoining lounge and giraffe feeding access from the balcony. Large master en-suite facilities with shower. Option for sofa bed for a child upon request. Additional compact toilet and shower off lounge area.

Lynn’s Room – Superior Room. Ground floor bedroom with double or twin beds and walk-out terrace with limited giraffe feeding access located on the west side of the main manor. Total approximate footprint including en-suite facilities of 49 m².

Karen Blixen Suite – Superior Family Suite. Large two-bedroom family suite of 113 m² with adjoining lounge and fireplace. Master bedroom with four-poster double bed and second room with four-poster twin beds, each with own en-suite facilities equipped with bathtubs and showers. Shared front-facing terrace with giraffe feeding access. Option for extra, small single bed in second bedroom for a child upon request.

Helen’s Room – Superior Room. Approximate bedroom footprint of 25 m². Front and west-facing with giraffe feeding access. Double or twin beds with space to add a baby cot on request only. En-suite bathroom with shower and bath.

Kelly’s Room – Superior Room. Approximate bedroom footprint of 33 m². Front-facing in the Garden Manor with giraffe feeding access. Double bed or twin beds and an extra single bed. Fireplace and en-suite bathroom with shower and bath.

Arlene’s Room  – Superior Room. Approximate footprint of 22 m². Front-facing in the Garden Manor with no giraffe feeding access. Double bed with en-suite bathroom with bath and shower.

Edd’s Room – Superior Room. Approximate bedroom footprint of 29 m². A ground floor room with private veranda overlooking the garden terrace with no giraffe feeding access. A double bed with space for an extra sofa bed for child on request only. En-suite bathroom with shower and bath.

Salma’s Room – Superior Room. Approximate bedroom footprint of 23 m². Front- facing overlooking garden terrace with a balcony with no giraffe feeding access. Double or twin beds with space to add an extra sofa bed for a child on request only. En-suite bathroom with shower and bath.

Finch Hatton Suite. Approximate bedroom footprint of 40 m². Accessed from the ground floor beside the dining room with no giraffe feeding access. Ground level double bed with twin beds on mezzanine/loft level (suitable for children only) accessed via spiral staircase. In room fireplace and en-suite bathroom with double shower and bath.

WHAT IS THE DIFFERENCE BETWEEN THE ORIGINAL PART OF THE MANOR AND THE GARDEN MANOR?2019-12-11T13:59:40+00:00

The original manor was built in 1932 and has six rooms: Betty, Daisy, Jock, Lynn, Marlon and the Karen Blixen Suite. The latter three rooms were renovated in May 2019. In 2011, the current owners, Mikey and Tanya Carr-Hartley, built the Garden Manor which is a replica of the original manor and also has six rooms: Salma, Edd, Arlene, Helen, Kelly and the Finch Hatton Suite. Although the two buildings were built 78 years apart, you would never know the difference as much of the Garden Manor was built out of reclaimed materials from houses of a similar era to the original manor. The giraffe experience offered to guests is the same regardless of which section of the house they are staying and our resident giraffes regularly enjoy visiting both buildings in search of treats.

The primary difference is that the Garden Manor was created to provide accommodation exclusively for guests of The Safari Collection’s portfolio of properties, so that the main house can be kept as open and accessible as possible to all. If the open part of the manor is fully booked for the dates you’ve requested, you might like to consider a room in the Garden Manor. We would love the opportunity to chat about your trip to Kenya and welcome you into our Safari Collection family. Don’t worry if you’ve already planned the rest of your trip – we’d be delighted to add you to the wait list for a room in the main part of the manor. If
you’re planning your holiday last minute, then it does allow us a little more flexibility. Four weeks prior to travel, rooms in the Garden Manor can be booked without combining travel to our other properties. This is subject to availability however, and thus more unlikely to be successful during the peak seasons.

WHAT TIME IS CHECK IN AND CHECK OUT?2019-12-11T12:54:00+00:00

Check in is from 12:00 pm and check out is before 10:00 am. Collection on arrival day with the hotel vehicles is included from 11:30 am.

MY FLIGHT ARRIVES VERY EARLY AND I DON’T NEED TO LEAVE UNTIL LATE AFTERNOON. CAN I CHECK IN EARLY AND CHECK OUT LATE?2019-12-11T12:55:17+00:00

We regret that we are unable to offer an early check-in or late check-out option. Due to the intimate nature of the property and the inclusive transfers that we provide, we kindly request that guests adhere to the check-in and check-out times as we are unfortunately not able to be flexible without having a detrimental impact of our overall guest experience. The earliest check in time is 12:00 pm and the latest check-out time is 10:00 am. We do have a few early bird options available and our travel consultants can advise you about these. We are very happy to help you book transfers, activities and alternative accommodation in advance if you wish.

DO YOU HAVE A SWIMMING POOL?2019-12-11T12:55:58+00:00

We do not currently have a swimming pool.

WHAT ELSE CAN I DO DURING MY STAY AT GIRAFFE MANOR?2019-12-11T14:00:08+00:00

There is a lot to do around the area. The Karen Blixen Museum and the Sheldrick Wildlife Trust (SWT) elephant orphanage are both nearby and offer great insights into Nairobi’s history and future respectively. There are also some great shops nearby (including our own little gift shop at the Manor) as well as some cultural attractions and artisan workshops. There is a small treatment room at the Manor where you can enjoy spa services including massages and manicures or pedicures. It is also possible to go horse riding in the Ngong Hills and game driving in Nairobi National Park, the world’s only national park within a major capital city. Our “Extras and Activities” sheet outlines what you can do during your stay with us.

HOW LONG WOULD YOU RECOMMEND I STAY WITH YOU?2019-12-11T14:00:59+00:00

Most of our guests use the Manor as an overnight base on their way through Nairobi before heading off on safari or ending a tour. Many people, therefore, spend only one night with us, yet they still have a wonderful experience. Those that do stay longer get the chance to really enjoy some of our extra activities and get to know Nairobi and its hidden treasures. We have also had guests stay for as many as seven nights! Generally, we would recommend two nights as the ideal and no more than three nights. It is possible for us to organise the rest of your itinerary around Kenya. The Safari Collection has three other properties: Solio Lodge, Sasaab and Sala’s Camp, all situated in diverse locations throughout Kenya. We also have an experienced team of safari designers that can help tailor-make a holiday for you and book other properties, internal flights and transfers throughout East Africa and further afield as needed.

HOW FAR IN ADVANCE DO I NEED TO BOOK?2019-12-11T13:05:03+00:00

Busy times of the year (June – October and Christmas/New Year) are typically booked a long time in advance. If your dates are fixed and there is no flexibility, we would suggest booking at least 12 to 24 months prior to travel. Some of our guests, on the other hand, get lucky and manage to book a room last minute as our occupancy can change. With only 12 rooms available at the Manor, the situation can be fluid, so it is worth checking back from time to time if you are unable to secure your preferred dates upon first try.

CAN I GET MARRIED AT GIRAFFE MANOR?2019-12-11T14:01:23+00:00

Please email [email protected] with wedding enquiries.

I AM A BLOGGER/INFLUENCER AND I AM INTERESTED IN WRITING ABOUT OR VISITING THE MANOR, WHO SHOULD I SPEAK TO ?2019-12-11T13:35:06+00:00

Due to the high volume of requests we receive, The Safari Collection asks that each blogger or influencer provides specific information to be considered. To apply, please provide the following evidence for your primary publishing platform:

Instagram – Travel-related content with a minimum of 100K followers

YouTube – Average of 100K views per travel related video, and a minimum of 50K subscribers

Blog
– Over 50,000 Monthly Unique Visitors – please provide clearly dated statistics from the last three months from Google Analytics or a similar source.

Photoshoots – Please note for filming requests, we require a donation for using the location that goes to The African Fund for Endangered Wildlife Fund. Crew numbers are strictly limited and all assessed on a case by case basis. Please provide as much information as possible on the shoot requirements and how the Safari Collection lodges will be represented in the shoot as well as resulting coverage.

Media kit – Please provide a professional media kit detailing audience breakdown, previous
partnerships, engagement rates and demographics.

Brand Partnerships – Please provide a breakdown of sustainability initiatives and how you
envisage working with The Safari Collection on a long-term partnership.

All platforms – Evidence of regular content that shows clear interest in luxury travel, sustainability and conservation.

I AM A TRAVEL AGENT, HOW DO I SEND MY GUESTS TO YOUR HOTEL?2019-12-11T13:37:32+00:00

For all agent enquiries please email [email protected] and one of our reservations agents will get back to you as soon as possible. We work with many agents all over the world and are always very happy to meet new potential partners. We do require some information from you before issuing contract rates, including your tourism licence number, certificate of incorporation and tax number. If you have a marketing related enquiry, please email [email protected].

I AM STAYING AT GIRAFFE MANOR AT THE START OF MY SAFARI AND WOULD LIKE TO STORE SOME OF MY LUGGAGE AT THE PROPERTY UNTIL I RETURN TO NAIROBI AND CONTINUE TO MY NEXT DESTINATION. IS THIS POSSIBLE?2019-12-11T13:43:16+00:00

We are happy to keep your luggage in storage for a small daily fee of US$ 5 per bag, 100% of which will go towards our conservation and sustainability projects. Giraffe Manor, The Safari Collection and their respective staff members will not be held responsible for missing items from the luggage or damage to the luggage itself. Guests are required to lock their bags and fill out a luggage storage form and waiver for this service at Giraffe Manor.

I HAVE A FRIEND STAYING AT GIRAFFE MANOR AND WAS WONDERING WHETHER IT WAS POSSIBLE TO BUY THEM A SURPRISE GIFT FOR THEM TO ENJOY DURING THEIR STAY?2019-12-11T13:45:06+00:00

We have a gift list for Giraffe Manor enabling our guests to pre-purchase items for friends
and family during their stay. To see the gift list, please send an email to [email protected]

FOR INFORMATION OR TO STAY AT GIRAFFE MANOR, CALL
+254 731 914 732 OR

SPECIAL OFFERS, SEASONAL RATES AND A FULL LIST OF WHAT’S INCLUDED

EXPERIENCE EAST AFRICA

If you are thinking of staying at Giraffe Manor and want to explore further a-field, our recommended itineraries, which include Giraffe Manor, could be just what you are looking for. Or talk to us about creating a bespoke itinerary just for you.

VIRUNGA GORILLA EXPLORATION

WEEK OF WILD ADVENTURE

MIGRATION EXTRAVAGANZA

BEACH & BUSH

EXPLORE OUR LODGES

The Safari Collection owns and operates a portfolio of luxury boutique camps and lodges in Kenya's finest locations. By choosing to stay at one or more of our properties, you can explore the diverse landscape and culture that Kenya has to offer.

GIRAFFE MANOR

NAIROBI

SOLIO LODGE

LAIKIPIA

SASAAB

SAMBURU

SALA'S CAMP

MASAI MARA

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